Privacy policy
This Privacy Policy describes how m-cooler.com (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.
Contact
After reading this policy, if you have further questions, would like more information about our privacy practices, or would like to file a complaint, please contact us by email at info@mcooler.com or by mail using the details provided below:
Sergio Abstract, Via Sebastiano Caboto, 1/30, 30016 Lido di Jesolo VE, Italy
Collection of personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site and information needed to process your purchases. We may also collect additional information if you contact us for customer service. In this Privacy Policy, we refer to any information about an identifiable individual (including information below) as "Personal Information". For more information about what Personal Information we collect and why, please see the list below.
Device Information
Purpose of collection: To load the Site accurately for you and perform analysis on Site usage to optimize our Site.
Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for commercial purposes: shared with our Shopify processor.
Personal information collected: web browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
Order Information
Purpose of collection: to provide products or services to you in order to fulfill our contract, process payment information, arrange shipping and provide invoices and/or order confirmations, communicate with you, monitor orders for potential risk or fraud, and, if consistent with your shared preferences, provide information or advertising related to our products or services.
Source of collection: collected by you.
Disclosure for commercial purposes: shared with our Shopify processor.
Personal information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
Customer service information
Purpose of collection:
Source of collection:
Disclosure for commercial purposes:
Personal information collected:
Collection purpose: To provide customer support.
Source of collection: Collected from user
Disclosure for commercial purposes
Personal Information Collected
Minors
The Site is not intended for persons under the age of 14. We do not knowingly collect personal information from children. If you are the parent or guardian and you believe that your child has provided us with personal information, please contact us at the address above to request that we delete it.
SMS marketing
We value your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including reminders of abandoned checkouts), text marketing offers and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of the items you have placed in your shopping cart, even when you have abandoned checkout. We use this information to determine when to send you cart reminder messages via SMS.
Sharing of personal information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online shop. To learn more about how Shopify uses your personal data, click here: https://www.shopify.com/legal/privacy.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information that we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. To find out more about how Google uses your personal data, please visit: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout.
We share information with our advertising partners about your use of the Site, your purchases, and your interaction with our ads on other websites. We collect and share some of this information directly with our advertising partners and, in some cases, through the use of cookies or other similar technologies (to which you may consent, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to shoppers who have made purchases from other Shopify merchants and who may be interested in our offers. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may propose offers that may be of interest to you.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
INCLUDE OPT-OUT LINKS FROM ANY SERVICE YOU USE. COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
In addition, you can opt-out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.
Use of personal data
We use your personal information to provide you with our services, including: offering products for sale, processing payments, shipping and fulfilling orders, and keeping you up to date on new products, services and offers.
Legal Basis
Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal basis:
Your consent;
The performance of the contract between you and the Site;
Fulfilment of our legal obligations;
To protect your vital interests;
To perform a task in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Storage
When you place an order through the Site, your Personal Information will be retained in our records unless and until you request to delete it. For more information on your right to erasure, please see the "Your Rights" section below.
Automatic decision making
If you are an EEA resident, you have the right to object to processing based solely on automated decision making (which includes profiling) where such decision making has a legal effect on you or affects you in a meaningful way.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision making include:
Temporary blacklisting of IP addresses associated with repeatedly failed transactions. This blacklist persists for a limited number of hours.
Temporary blacklisting of credit cards associated with blacklisted IP addresses. This blacklist persists for a limited number of days.
Sale of personal information
Our site sells personal information as defined by the California Consumer Privacy Act of 2018 ("CCPA").
IN CASE OF USE OF SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase.
instructions on how to opt out;
whether your company sells information about minors (under the age of 16) and whether you obtain explicit authorisation;
if you provide a financial incentive to sell information, provide information on what that incentive is].
GDPR
If you are resident in the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that we correct, update or delete your personal information. If you wish to exercise these rights, please contact us using the contact information above.
Your personal data will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data is transferred in accordance with the GDPR, please see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the personal information we hold about you (also known as a "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information above.
If you wish to designate an authorised agent to make these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by enabling the website to remember your actions and preferences (such as login and region selection). This way you do not have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide information about how users use the website, such as whether it is their first time visiting or whether they are repeat visitors.
We use the following cookies to optimise your experience on our website and to provide our services.
Cookies required for shop operation
Name Function Duration
_ab Used in connection with administration access. 2y
_secure_session_id Used for browsing the storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used to manage customer privacy settings. 1y
_shopify_tm Used to manage customer privacy settings. 30min
_shopify_tw Used to manage customer privacy settings. 2w
_storefront_u Used to facilitate the updating of customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with the cart. 2w
cart_sig Used in connection with the checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with the cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with checkout. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with the checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30y, 3w or 1y depending on value.
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with the checkout. 1y
checkout_one_experiment Used in connection with checkout. session
checkout_session_lookup Used in connection with the checkout. 3w
checkout_session_token_<<token>> Used in connection with checkout. 3w
identity-state Used in connection with customer authentication. 24h
identity-state-<<token>> Used in connection with customer authentication. 24h
identity_customer_account_number Used in relation to customer authentication. 12w
Reporting and analysis
Name Function Duration
_landing_page Tracks landing pages. 2w
_orig_referrer Tracks landing pages. 2w
Shopify analysis. 30min
_shopify_d Analysis of Shopify. session.
_shopify_s Analysis of Shopify. 30min
_shopify_sa_p Analysis of Shopify related to marketing and referrals. 30min
_shopify_sa_t Analysis of Shopify related to marketing and referrals. 30min
_shopify_y Analysis of Shopify. 1y
_y Analysis of Shopify. 1y
Shopify_evids Analysis of Shopify. session
_shopify_ga Shopify and Google Analytics. session
customer_auth_provider Shopify analytics. session
customer_auth_session_created_at Shopify analytics. session
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they were downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may have a negative impact on your user experience and some parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls, often found in the "Tools" or "Preferences" menu of your browser. For more information on how to change your browser settings or how to block, manage or filter cookies, you can consult your browser's help file or sites such as: www.allaboutcookies.org.
Also, please note that blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by such parties, please follow the instructions in the "Behavioural Advertising" section above.
Do not track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy periodically to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Complaints
As indicated above, if you wish to make a complaint, please contact us by email or by post using the details provided in the "Contact Us" section above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: [Add the contact information or website of the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]
Last updated:30/01/2023